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Satisfaction
Guaranteed!
We want you to
be satisfied, if for whatever reason you are not, please follow the
instructions below to expedite your return
TropicInks
Return Policy
You may
return any item, with all original packaging, within 30 days of the
original order date for any reason, for a full refund. All items returned
within 90 days of the original order date will receive replacements or may
become eligible for an “in store” credit. Shipping and handling costs are
not refundable and returns shipped C.O.D. or postage due will not be
accepted.
Software, and
Photo Paper once opened may NOT be returned as they can not be resold. We
cannot accept items returned and received more than 90 days after the
original purchase date for any reason.
In the case
of a defective item, TropicInks will honor the applicable (if any) warranty
period if it exceeds 30 days. In such an event, please contact Customer
Support.
To return an
item for a full refund, please complete the Return and Exchange Form
Return and Exchange Form
and follow the instructions for shipping back your item(s).
Once your
item is received, a credit will be issued back to the credit card used to
purchase the item. The credit card will be credited for the purchase price
of the item(s) returned (excluding shipping and handling charges, which
are non refundable).
Returns may
take 4-6 weeks to process. Please allow at least two billing cycles on
your credit card before contacting Customer Support if you do not yet see
a credit on your statement for your returned order.
Exchange
Policy
If you
purchase items directly from TropicInks or received items that are defective
and/or damaged during shipment, please contact Customer Support within 90
days of the original order date.
Replacement
of damaged or defective items returned after 90 days will be at the
discretion of TropicInks. TropicInks will honor all applicable warranty periods
(if any).
Customer Support
If you have
any questions about a return or an exchange, please contact Customer
Support online at customersupport@tropicinks.com or call 888.570.4374
Monday-Friday, 9:00 am to 5:00 pm Eastern Standard Time.
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